FAQ

Who is Zentist for?

Zentist is a tool designed for both Dental Support Organizations (DSOs) and individual practices.

Is Zentist a clearinghouse? What’s the difference between Zentist and any clearinghouses?

No, Zentist is not a clearinghouse. Instead, Zentist connects with the two main clearinghouses in the market: Change HealthCare and DentalXchange. After connecting your clearinghouse to our master account, we will process your insurance claims from there.

What are the apps and software Zentist can integrate with?

Zentist is integrating with all major software in the market:

  • Practice Management Software (PMS): All major PMS including but not limited to OpenDental, Eaglesoft, Dentrix, and their enterprise versions
  • Clearinghouse: Change Healthcare and DentalXchange

What services does Zentist cover?

Zentist covers all stages in dental insurance billing — claim submission, claim denial management, aged A/R follow up and resolution, and payment posting and reporting.

How can Zentist help my DSO/practice?

Zentist helps DSOs and dental practices focus on quality patient care by optimizing revenue cycle management processes. Zentist helps minimize claim denials, reduces aging accounts receivable, maximizes revenue, and accelerates payment processing.

Is Zentist fully automated?

Zentist leverages robotic process automation technology and machine learning algorithms to improve efficiency and reduce human errors. We use a technology-human-hybrid system to maintain quality control.

How much does Zentist cost?

Zentist charges a processing fee for the number of claims collected. The fee rate is a fixed rate that varies from 2% to 4% based on the total number of insurance claims in your organization. We only charge from the amount we have collected, not submitted. We do not charge any setup or subscription fee.

What’s the average performance of Zentist when handling aging claims?

Zentist will conduct an assessment of your aging claims and provide a 100-day plan. On average, we offer 100% claim status update in 45 days, and resolving 80%+ in 100 days.

Is Zentist a revenue cycle management solution for dental services only?

Currently, Zentist is focusing on dental insurance billing only. We plan to expand into a thorough revenue cycle management platform in the future.

Will Zentist help us fight for denials?

Definitely. Regarding Zentist’s pricing model, the more we help you collect, the more we get paid. Therefore, we will fight for all denials since it’s a win-win outcome.

How do I start working with Zentist? What’s the process of getting set-up?

Getting started with Zentist is easy. Zentist will build a customized platform for you, integrate our technology with your PMS, and then get to work!

First step is to schedule a demo. From there we will set up your location (s) for a 100 day pilot so you can see the results for yourself!

Do we need a consolidated PMS to use Zentist?

No. The best thing about Zentist is you do not need to have one single PMS, we can integrate with all PMSs which provides consolidation for you.

Will I be able to speak to a human?

Yes. Every Zentist customer has an Account Manager assigned to them. That serves as the point of contact for any issues, requests and questions. Feel free to reach out whenever you need any help.

Who is Zentist for?

Zentist is a tool designed for both Dental Support Organizations (DSOs) and individual practices.

Is Zentist a clearinghouse? What’s the difference between Zentist and any clearinghouses?

No, Zentist is not a clearinghouse. Instead, Zentist connects with the two main clearinghouses in the market: Change HealthCare and DentalXchange. After connecting your clearinghouse to our master account, we will process your insurance claims from there.

What are the apps and software Zentist can integrate with?

Zentist is integrating with all major software in the market:

  • Practice Management Software (PMS): All major PMS including but not limited to OpenDental, Eaglesoft, Dentrix, and their enterprise versions
  • Clearinghouse: Change Healthcare and DentalXchange
What services does Zentist cover?

Zentist covers all stages in dental insurance billing — claim submission, claim denial management, aged A/R follow up and resolution, and payment posting and reporting.

How can Zentist help my DSO/practice?

Zentist helps DSOs and dental practices focus on quality patient care by optimizing revenue cycle management processes. Zentist helps minimize claim denials, reduces aging accounts receivable, maximizes revenue, and accelerates payment processing.

Is Zentist fully automated?

Zentist leverages robotic process automation technology and machine learning algorithms to improve efficiency and reduce human errors. We use a technology-human-hybrid system to maintain quality control.

How much does Zentist cost?

Zentist charges a processing fee for the number of claims collected. The fee rate is a fixed rate that varies from 2% to 4% based on the total number of insurance claims in your organization. We only charge from the amount we have collected, not submitted. We do not charge any setup or subscription fee.

What’s the average performance of Zentist when handling aging claims?

Zentist will conduct an assessment of your aging claims and provide a 100-day plan. On average, we offer 100% claim status update in 45 days, and resolving 80%+ in 100 days.

Is Zentist a revenue cycle management solution for dental services only?

Currently, Zentist is focusing on dental insurance billing only. We plan to expand into a thorough revenue cycle management platform in the future.

Will Zentist help us fight for denials?

Definitely. Regarding Zentist’s pricing model, the more we help you collect, the more we get paid. Therefore, we will fight for all denials since it’s a win-win outcome.

How do I start working with Zentist? What’s the process of getting set-up?

Getting started with Zentist is easy. Zentist will build a customized platform for you, integrate our technology with your PMS, and then get to work!

First step is to schedule a demo. From there we will set up your location (s) for a 100 day pilot so you can see the results for yourself!

Do we need a consolidated PMS to use Zentist?

No. The best thing about Zentist is you do not need to have one single PMS, we can integrate with all PMSs which provides consolidation for you.

Will I be able to speak to a human?

Yes. Every Zentist customer has an Account Manager assigned to them. That serves as the point of contact for any issues, requests and questions. Feel free to reach out whenever you need any help.

Have a question we didn’t answer?

Have a question we didn’t answer? Please don’t hesitate to reach out to our team.